"Another proof of our successful and productive work is Lithuania's leading position in Europe in terms of technical adoption of e-services. Therefore, by continuing to invest strategically in digital systems, which are already used by almost everyone in Lithuania today, we will create more opportunities for both citizens and businesses to access the services they need on a daily basis more easily and without bureaucratic barriers," said Aušrinė Armonaitė, the Minister of the Economy and Innovation.
Currently, Lithuania's Electronic Government Gateway portal www.epaslaugos.lt offers more than 650 electronic services. In 2022, 79.6% of the Lithuanian population aged 18-74 used the portal. More than 2.5 million accounts have been created by users of the Electronic Government Gateway.
"Decisions taken in recent years have made it possible to increase the efficiency of public administration and to create more digitised public services. This is just the beginning, and additional actions are already planned to improve the legislative and institutional infrastructure," said Eglė Markevičiūtė, Deputy Minister for the Economy and Innovation.
Malta and Estonia remain Europe's e-government leaders. Their e-public services are the most user-oriented, transparent, technologically advanced and open to users compared to other European countries. Luxembourg, Iceland, Finland, the Netherlands, Lithuania, Denmark, Latvia, Finland, Turkey and Norway are next.
The European leaders in the field of electronic identification, together with Lithuania, are Estonia, Iceland, Denmark and Norway, where more than 95% of services can be accessed through the national eID system.
The European Commission's eGovernment Assessment Study compares how European governments are delivering public electronic services. It assesses the level of maturity of e-services in a country.
These public e-services are evaluated on 4 main dimensions: user-orientation, transparency, technical adaptability of e-services and cross-border e-services.
Progress in e-public services is assessed in 35 countries: the 27 EU Member States, Iceland, Norway, Switzerland, Albania, Montenegro, North Macedonia, Serbia and Turkey.
You can find out more about the results of the European eGovernment Assessment Study on the European Commission website.
