The new website will provide more information about each route or any changes to the route and will allow customers to see all the stops along the route, train parameters, and on-board services. Visitors to the website will be able to use the live chat plugin to contact customer service staff directly if they have any questions. Train enthusiast groups will enjoy even more benefits: from now on, groups of three people travelling together will enjoy a 10% discount, while groups of more than 20 people will take advantage of even more attractive offers.
“This ticketing system will make a significant contribution to creating a new culture of train travel and encouraging people to choose train travel that remains overall the most environmentally friendly mode of transport. The changes will affect both passengers and the company’s staff who will use new devices to ensure faster ticketing and servicing, as well as more convenient access to relevant information. We are also planning to launch a new LTG Link mobile app soon,” – says Linas Baužys, CEO of LTG Link.
From 30 March, visitors to the new website will be able to buy or return tickets, purchase additional services, and get an invoice more quickly and conveniently. Customers will also be able to change the date or time of travel for tickets bought online or at ticket offices, as well as to purchase additional services or cancel services. All these changes will be allowed to be made at least 4 hours before travel.
In case of deciding to return a ticket purchased online, its price will be refunded to customer’s account within one day.
From now on, people with individual needs will have improved access to customised reading features, self-purchase ticketing to include extra space for wheelchairs or guide dogs, and other solutions designed to facilitate ticket purchase and journey planning processes.
The new website will provide more information on interchange stations making it easier to combine multiple routes. Fixed-term tickets will be activated faster to become valid on the same day. Customers who have provided their contact information will also be more conveniently informed about possible changes to their journey by text message or email.
“We are grateful for the opportunity to create a simpler, faster and more intuitive ticket sales solution for LTG Link. We have built the platform based on our international experience and European trends promoting sustainable mobility. Companies only make changes of this magnitude once a decade, so we are delighted that LTG Link customers will now be able to benefit from the latest solutions on the market. We will continue to develop the platform further by introducing additional features and adapting it to future needs,” – says Ülo Säre, CEO of Turnit.
The Estonian travel tech company Turnit that has implemented the system is one of the leaders of ticketing solutions for the European public transport sector. Its systems are used by more than 50 passenger transport operators in Europe and North America. Earlier this month, the company signed a contract in Sweden to implement a new version of the integrated ticketing system. It is planned that this project will connect a major part of transport links in Sweden to a single platform, offering true multi-modal travel experience using intercity trains, buses, and urban transport.
LTG Link is part of the Lietuvos Geležinkeliai Group, operating as a separate company since September 2019. The company’s principal activity is passenger transportation by rail in Lithuania and abroad. The number of LTG Link passengers was steadily increasing before the COVID-19 pandemic, and in 2019 a record 5.5 million people rode the train. Even though the pandemic reduced passenger flows between 2020 and 2021, the company has been successful in providing essential intercity transport services in the country throughout the pandemic period. In 2021, the company carried more than 4.1 million passengers.
