- 89% of 51,000 flights arriving on-time (down due to ATC strikes)
- Less than 1 complaint per 2,000 passengers
- Less than 1 bag complaint per 2,000 passengers
- Over 99% of all complaints answered within 7 days.
Ryanair's Elina Hakkarainen commented for BC:
"Ryanair carried 8.2m customers in May with over 89% of our 51,000 flights arriving on-time – a decline on May 2013 due to French ATC strikes – as we continued to improve our customer experience. All Ryanair customers may now bring a small 2nd bag on board, make faster bookings and register their details on our easier to use website, enjoy "quiet flights" and allocated seating, and use their personal electronic devices at all stages of their flight, as Ryanair continues to deliver so much more than just the lowest fares in every market we operate."
