This is the latest customer service improvement from Ryanair and follows these improvements that were introduced at the end of 2013:
• the new Ryanair.com website (17 to 5 clicks to book)
• 24 hour grace periods (for minor booking errors)
• "quiet flights" (pre-8am and post-9pm)
• free small 2nd carry-on bag
• reduced boarding card reissue and excess bag fees
• the launch of "My Ryanair" customer registration service
• allocated seating on all flights, effective from 1st February
New business and family products are also being developed, along with a new mobile app, tailored country-specific websites and a mobile-responsive website, as Ryanair continues to improve its industry leading customer service for its 81m passengers.
Ryanair's Elina Hakkarainen said:
"We are very excited at these significant improvements to our industry leading customer service. We are listening and responding to our customers so that they can continue to expect low fares and on-time flights, but can now enjoy reduced airport bag fees, a second small carry-on bag and reduced boarding card reissue fees for those who have checked-in online, along with easier website access, 24 hour grace periods and quiet flights, with further improvements set to be rolled out over the coming weeks and months."
