"The technology revolution is changing the global business service centre business model, and this instrument is a response to the changing needs of the industry. The technological solutions we have put in place will save staff time, which can be dedicated to high-value-added tasks. This will not only enable the creation of new jobs, but will also create a favourable business environment and make it easier to attract new service centres to set up in Lithuania," said Aušrinė Armonaitė, Minister of the Economy and Innovation.
The tool will allow business service centres to automate management processes, as well as operational processes such as sales or marketing, and ancillary processes such as accounting, recruitment, etc. Up to 50% of the total project costs will be financed. The project activities will have to be implemented within 15 months from the signing of the contract.
The projects will be implemented by selected project promoters - Business Service Centres (BSCs) established in Lithuania - which will be able to use the funding to assess the potential of Robotic Process Automation (RPA) and Artificial Intelligence (AI) solutions, and to design and develop these solutions. This will enable them to automate routine, repetitive operations, reduce process costs and improve quality.
The number of business service centres in Lithuania has grown rapidly over the last six years, with around 90 service centres currently operating in the country, employing around 23,000 professionals providing complex services to clients worldwide. Business service centres have dozens or even hundreds of processes that are suitable for automation, but around 61% of centres have not automated a single process yet.
The Central Project Management Agency will accept the project implementation plans by 31 May. Full terms and conditions of the Facility are available at www.esinvesticijos.lt
